Returns Procedure

How do I return an item? Where do I send it?

You must use our online return form: simply visit the My Account section of the site, click to view the appropriate order and then follow the online return ("RMA") instructions displayed. Please ensure for any parcel returned to us that you enclose written/printed details of your order, including your name, the date of the original order and your RMA number (you can obtain this information at any time by viewing your order in the My Account section of our site at any time).

What delivery service should I use to return the item?

We recommend that you use a recorded return method for high value items as we cannot accept responsibility for returns lost in transit. For full legal details see our Terms and Conditions.