Terms & Conditions

These terms and conditions will apply to all your purchases from the retail section of this website, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order. The Company changes these terms from time to time. Please check them before you make a new purchase. By placing an order, you agree to be bound by the terms and conditions set out below.

1. INTERPRETATION

1.1 The definitions and rules of interpretation in this condition apply to these conditions.

“Buyer” the person, firm or company who purchases the Goods from the Company;

“Company” Shop.co.uk Limited;

“Conditions” these terms and conditions;

“Contract” the Order and the Company's acceptance of the Order;

“Shop Points” loyalty points earned in accordance with the Company's Loyalty Point Scheme;

“Goods” any Goods agreed in the Contract to be supplied to the Buyer (including any part of parts of them);

“Goods Description” the description of a particular Good which appears on this website;

“Order” the Buyer's instructions to the Company to supply to the Goods incorporating these Conditions.

1.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.3 Words in the singular include the plural and in the plural include the singular.

1.4 A reference to one gender includes a reference to the other gender.

1.5 Condition headings do not affect the interpretation of these Conditions.

2. APPLICATION OF TERMS

2.1 The Contract shall be on these Conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order or other document).

2.2 No terms or conditions endorsed on, delivered with or contained in the Buyer's Order, confirmation of order or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.

2.3 Each Order for Goods by the Buyer from the Company shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.

2.4 No Order placed by the Buyer shall be deemed to be accepted by the Company until an acknowledgement of the Order is issued by the Company either by email (if the Order is placed online or by telephone) (if the Order is placed over the telephone) to the Buyer or (if earlier) delivery of the Goods is made to the Buyer. A binding agreement arises once the Company accepts the Buyer's Order and the Company will then charge the Buyer's credit/debit card on acceptance of the Order.

3. PRODUCT DESCRIPTION

3.1 Each Good purchased is sold subject to its Goods Description which sets out information relating to that Good including, without limitation, information covering price, estimated delivery dates and times, warranties and guarantees. The Company will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on this website are correct, however, all images used by the Company and any descriptions or illustrations provided by the Company are issued for the sole purpose of giving an approximate idea of the Goods described in them. The Company cannot guarantee that where the Goods are ordered online, that the Buyer's monitors display of any colour will accurately reflect the colour of the actual product.

3.2 The quantity of the Goods ordered shall be set out as in the Company's acknowledgement of Order.

3.3 The Company endeavours to be as accurate as possible however, all sizes, weights and measurements quoted in relation to the Goods are approximate.

3.4 The Goods have been designed to comply with the Health and Safety laws of the UK and the Company cannot warrant or represent that they comply with any health safety or other legal requirements outside the UK .

4. DELIVERY

4.1 Delivery of the Goods shall take place at the address specified to the Company by the Buyer when placing an Order.

4.2 Delivery is to mainland UK only. The Company is unable to make overseas deliveries.

4.3 Delivery charges are as shown on the website on which these Conditions appear, as will appear when the Buyer proceeds through the checkout process.

4.4 Approximate delivery dates are as shown on this website when a Good is placed into the Buyer's shopping basket. Some Goods may be out of stock when an Order is placed and if the Company experiences difficulty with an Order, the Company will contact the Buyer to update the Buyer in relation to the status of the Order. The Company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the Goods.

5. PAYMENT

5.1 Payment may be made for Goods by the Buyer by Visa, Mastercard, Delta/Connect, Solo or AMEX. The Buyer confirms that the credit or debit card being used belongs to him/her. The Company will take all reasonable care to keep the Buyer's Order details and payment secure, but, unless the Company is negligent, the Company will not be liable for any losses if an unauthorized third party obtains access to the Buyer's information.

5.2 All credit/ debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of a Buyer's payment card refuses to or does not for any reason authorize payment to the Company, the Company will not be bound to complete the Order and with have no liability to the Buyer in relation to the Order.

5.3 If a Buyer's billing and delivery address are not identical, the Company reserves the right to request a utility bill from the Buyer for confirmation.

5.4 All prices quoted on this website include VAT. The total cost of the Buyer's Order is the price of the Goods ordered plus delivery charges set out when Goods have been entered into the Buyer's shopping basket.

5.5 A Buyer may choose to pay for Goods ordered in full or in part with Shop Points that have been earned by the Buyer. The value of the Shop Points held by the Buyer shall be in accordance with the Company Shop Point Scheme as published on this website at the time that an Order is placed.

5.6 Shop Points may only be used as payment or part payment for Goods where the Buyer advises the Company at the time that the Order is placed that he/she wishes to redeem their Shop Points, by completing the relevant section of the online order form.

6. Shop Points

6.1 The Buyer shall earn zero or more Shop Points for each Good purchased. The value of the Shop Points earned by the Buyer shall be in accordance with the Company's Shop Point Scheme .

7. REFUSAL OF TRANSACTION

7.1 The Company reserves the right to withdraw any Goods from this website at any time and/ or remove or edit any materials or any content of this website. The Company may refuse to process an Order for any reason or refuse service to anyone at any time in its sole discretion. The Company will not be liable to the Buyer or to any third party by reason of withdrawing any Good from this website whether or not that Good has been sold; removing or editing any materials or contents on the website, refusing to process an Order or unwinding or suspending any transaction after processing has begun.

7.2 To be eligible to purchase Goods from the Company and lawfully enter into and form contracts on this website, under English Law, the Buyer must:

(a) provide his/ her real name, contact details and other information requested by the Company;

(b) be over 18 years of age; and

(c) stipulate a delivery address within the UK .

8. PRIVACY POLICY

The Company operates a strict Privacy Policy. In order to view the Privacy Policy please click the appropriate link on the website. By proceeding with an Order the Buyer agrees to accept the Privacy Policy. If a Buyer does not accept the Privacy Policy he/she may not place an Order.

9. CANCELLATION AND RETURNS

9.1 Time Limitations

9.1.1 It is the Buyer's responsibility to ensure that the Goods delivered are inspected for any cosmetic damage, incorrect goods, missing parts or other problems as soon as the Buyer receives the Goods. If the Buyer does this after delivery has taken place, the Buyer must contact the Company within 7 days of delivery of the Goods giving full details of any problems to the Company to enable the Company to arrange for suitable action to be taken.

9.2 Damaged Goods

9.2.1 If a Buyer receives Goods in a damaged condition, the Buyer must advise the Company of this by telephone, email or letter in any case within 7 days from receipt of the Goods. The Buyer shall be contacted upon receipt of such notification and the Buyer will be advised upon where to return the damaged Goods for inspection. The Company shall arrange for the Buyer to be reimbursed in relation to any reasonable costs incurred in returning the damaged Goods, upon receipt of evidence from the Buyer of the costs so incurred. If upon receipt it is agreed that the Goods are damaged, the Buyer will be refunded or supplied with a replacement Good. Nothing in this clause affects the Buyer's Statutory rights.

9.3 Incorrect Goods

9.3.1 It is the Buyer's responsibility to ensure that he/she has signed for the correct number of Goods delivered. At the time of delivery the Buyer must also check that he/she has received the correct Goods in accordance with the Order.

9.3.2 If the Buyer has received incorrect Goods or the wrong number of Goods, the Buyer must notify the Company of this by telephone, email or letter in any case within 7 days of receipt of the Goods. The Buyer shall be contacted upon receipt of such notification to enable appropriate action to be taken by the Company.

9.4 Unwanted Items

9.4.1 The Buyer has the right to cancel his/her Order at any time before Goods are delivered to the Buyer for any reason.

9.4.2 In compliance with the Distance Selling Regulations, the Buyer has a cooling off period in which the Buyer may withdraw from this Agreement at any time up to 7 working days after the Goods have been delivered in accordance with an Order. If the Goods have been delivered, they must not have been used and must have been kept in the condition in which they were delivered. The Buyer must contact the Company to establish where to return the Goods at his/her own cost.

9.4.3 Upon receipt of the Goods, the Goods shall be inspected to ensure that the Goods are in the condition they were delivered. If the Goods are received which are either not in the condition they were sent or have missing components, the Company shall charge the Buyer a further fee to cover the cost of these items.

9.4.4 Please note that a Buyer's right to return Goods does not apply to Goods falling within the following categories:

(a) goods made to a Buyer's specifications;

(b) perishable Goods; and

(c) cds, dvds, tapes or other recording media, software or videotape if their seal is broken.

9.5 Faulty Items

9.5.1 If the Goods received by a Buyer show systems of failure preventing basic operation, the Buyer must contact the Company, who will arrange for suitable action to be taken.

9.6 Delay or Failure to Perform

9.6.1 The Company shall not be liable to the Buyer if the Company is prevented or delayed in performing any of its obligations to the Buyer if this is due to any clause beyond the Company's reasonable control e.g.

- an act of God, explosion, fire, flood or accident

- war or civil disturbance

- strike, industrial action or stoppages of work

- any form of government intervention

- a third party act or omission

- failure by the Buyer to give the Company a correct email or delivery address or notify the Company of any changes of address

If this happens the Company shall inform the Buyer as soon as is reasonably practicable and if the circumstances continue for 30 days either the Buyer or the Company will be free to cancel the Contract. If so, the Company will give the Buyer a full refund of any payment the Company has received from the Buyer within 30 days of cancellation.

9.7 Shop Points

Where a Good is returned in accordance with this Clause 9 and where a refund is subsequently paid by the Company to the Buyer, in the event that Shop Points were redeemed in order to purchase the refunded Order in full or in part the Company shall refund the same proportions of money and Shop Points as were used in payment of the Order by the Buyer.

10. INTELLECTUAL PROPERTY RIGHTS

The Buyer acknowledges that the ownership in any intellectual property rights (including, for the avoidance of doubt, copyright) in this website shall remain vested in the Company or its licensors. Accordingly, any part of this website (or its source HTML code) may not be used, transferred, copied or reproduced in whole or in part in any manner other than for the purposes of utilizing the website meaning that a Buyer may only display it on his/her computer screen and print it out for the sole purpose of viewing its content.

11. LIMITED LIABILITY

11.1 Nothing in this Agreement shall limit or exclude the Company's liability for fraudulent misrepresentation or for death or personal injury resulting from the Company's negligence or the negligence of our agents or employees, subject to the foregoing the Company will not be liable for any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings) any loss or goodwill or reputation or any special direct or consequential damages (however arising, including negligence) arising out of or in connection with this Agreement.

12. ASSIGNMENT

12.1 The Company may assign the Contract or any part of it to any person, firm or company.

12.2 The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company.

13. GENERAL

13.1 Waiver

Any waiver by the Company of any breach of, or any default under any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way effect the other terms of the Contract.

13.2 Rights of third parties

The parties to the Contract do not intend but any terms of the Contract shall be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.

13.3 Survival

Each provision of the Conditions shall be construed as separately applying even if for any reason one or other of these provisions is held to be inapplicable or unenforceable in any circumstances.

13.4 Entire agreement

These Conditions govern the relationship between a Buyer and the Company. The Buyer confirms that in agreeing to accept the Conditions the Buyer has not relied on any representation save insofar as the same has been expressly been made a term of these Conditions and the Buyer agrees that he/ she shall have no remedy in respect on any representation. The Buyers' Statutory Rights are not affected by these Conditions.

Nothing in the clause shall limit or exclude the Company's liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

14. JURISDICTION

14.1 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.